Customer Service Representative - State Farm Agent Team Member

Troy Coulter - State Farm Agent; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Troy Coulter - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences for policyholders in Louisville, KY. You will handle inquiries, assist with policy changes, and coordinate with the team to meet community needs.

This bilingual Spanish-friendly role emphasizes accuracy, responsiveness, and teamwork in a friendly, supportive office environment that values growth and a positive workplace.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask with attention to detail.
• Previous customer service experience preferred.
• Bilingual Spanish is highly preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal

Detail-oriented

Customer service experience

Bilingual Spanish

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Bilingual Spanish Position

ABOUT OUR AGENCY: I’m starting my 18th year as a State Farm agent and have been with the company for more than 24 years. Our team is made up of seven full-time members who are passionate about helping people and creating meaningful relationships with our customers.

We offer health insurance, retirement benefits, and paid time off, along with a work environment that’s both hardworking and supportive. I earned my bachelor’s degree from the University of Kentucky and am actively involved with Water Step, a nonprofit dedicated to providing clean drinking water worldwide.

Our office has a great vibe, with a team ranging in age from early 20s to mid-50s (I’m the “old man” of the group). We stay busy, and we like it that way, but we also make time to celebrate both big wins and small successes. Life is too short to take too many things seriously, and family will always come first here. If you’re looking for a place where you can work hard, grow, have fun, and truly make a difference, this could be the perfect fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Troy Coulter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish highly preferred.