Customer Service Representative - State Farm Agent Team Member

Aixa Trespalacios - State Farm Agent; Homestead (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Aixa Trespalacios - State Farm Agent is seeking a Customer Service Representative to provide exceptional service and support in Homestead, FL. You will directly engage with customers, resolving inquiries, assisting with policy updates, and ensuring client satisfaction.

The ideal candidate should possess strong communication skills and the ability to multitask. You will also have the opportunity to grow within the agency, with a compensation range of $32,000 to $40,000 per year, along with bonus opportunities and paid time off.

Qualifications

• Strong communication and interpersonal skills are required.
• Attention to detail with the ability to multitask effectively.
• Customer service experience is preferred but not mandatory.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Answer the phones.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking abilities

Previous customer service experience

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Homestead

• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Aixa Trespalacios - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Answer the phones.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $32,000.00 - $40,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Homestead, FL and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.