Customer Service Representative - State Farm Agent Team Member

State Farm Shawn Wilkins Agency; Memphis, Northern (TN, KY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Bonus based on performance

License reimbursement

Training & development

Competitive salary

Flexible schedule

Job summary

State Farm Shawn Wilkins Agency in Memphis, TN is seeking a Customer Service Representative to join our team. This full-time role supports our local insurance practice by handling customer inquiries, building relationships, and keeping precise records to help grow the agency.

The ideal candidate has a dedication to service, excellent communication, and multitasking skills. We offer licensing reimbursement, ongoing training, and opportunities for advancement in a supportive environment.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Detail oriented

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Memphis - TN - 38134

Replies within 24 hours

• Opportunity for advancement
• Paid time off
• Bonus based on performance
• License reimbursement
• Training & development
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2006 and currently lead a team of four. I've been with State Farm since 1994, gaining experience in agency management and claims before opening my own agency. I'm a graduate of the University of Mississippi, married, the proud father of four, grandfather of two, and family is at the center of everything I do.

Serving others extends beyond the office. I'm actively involved in my local church and enjoy giving back through community service. Building strong relationships with our customers and community is one of the most rewarding parts of this career.

Our agency offers licensing reimbursement, professional development, career growth opportunities, and a strong commitment to work-life balance. We believe in investing in our team and providing the support needed to build a successful, long-term career.

Our culture is positive, supportive, and built on a team that enjoys working together. With very little turnover and a great office atmosphere, we've created a place where people can thrive. I'm looking for someone who is self-motivated, dependable, and excited to grow with our agency while making a difference for our customers.

ROLE DESCRIPTION As a Customer Service Representative with Shawn Wilkins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 - $50,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none