Customer Service Representative - State Farm Agent Team Member

Charlesgiordano; Germantown (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Charles Giordano, a State Farm agent in Germantown, is looking for a Customer Service Representative. This full-time position focuses on generating exceptional customer experiences while assisting with inquiries and policy updates.

The ideal candidate will be detail-oriented, possess strong communication skills, and have a desire to support the team and community. Salary ranges from $45,000 to $60,000 per year, with various benefits including a performance-based bonus and flexible scheduling.

Qualifications

• Strong communication and interpersonal skills are essential.
• Attention to detail and ability to multitask are required.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Germantown – TN

Replies within 24 hours

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

About Our Agency

With over 43 years as a State Farm agent, I’ve built a stable, experienced agency focused on consistency, service, and long-term success. Our team of three works closely together to support our customers and keep the office running efficiently.

For our team, we offer a strong focus on work-life balance, PTO and paid holidays, training and development, and profit‑sharing bonus opportunities.

Our office culture is straightforward, team‑oriented, and results‑driven. We’re looking for a true go‑getter, someone who is goal‑oriented, dependable, and willing to step in and get the job done. The ideal candidate is a team player who takes initiative and is committed to contributing wherever needed to help the team succeed.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Charles Giordano – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $45,000.00 – $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.