Customer Service Representative - State Farm Agent Team Member

Malloryismyagent; Northern (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Mallory Pfingstler - State Farm Agent in Smithville, TN is seeking a Customer Service Representative to support the community with friendly, accurate help. You will handle inquiries, assist with policy changes, and process claims while maintaining precise records to ensure smooth service.

We value dependability and coachability, offering opportunities for advancement, a competitive salary, and benefits such as a Simple IRA and paid time off.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Smithville - TN

• Simple IRA
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my agency in 2021 and currently lead a team of four. Before becoming a State Farm agent, I worked as a Recruiter and Account Manager, experiences that helped me develop a passion for building relationships, developing talent, and helping others succeed. I graduated from Belmont University, where I played Division I golf, and today my husband is a valued member of our agency team. Outside of work, I enjoy golfing, traveling, and spending time with our two sons. Giving back to the community is important to me. I am actively involved with the local Chamber of Commerce, support Habitat for Humanity, and enjoy participating in initiatives that help strengthen and grow our community. Our agency offers a gym membership, Simple IRA, Aspirant Program opportunities, and ongoing personal and professional development. Our culture is positive, hardworking, and team-oriented. I'm looking for someone who is outgoing, dependable, coachable, and enjoys helping others. If you thrive in a collaborative environment and are looking for opportunities to grow your career while making an impact, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Mallory Pfingstler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Compensation $50,000.00 - $70,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none