Customer Service Representative - State Farm Agent Team Member

Shawn Wilkins - State Farm Agent; Memphis (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Shawn Wilkins - State Farm Agent in Memphis is seeking a Customer Service Representative to join a small team focused on serving local customers. You will build relationships, handle inquiries, and support the agency with data entry and coordination with other agents.

The role emphasizes reliability, clear communication, and a friendly, community‑minded approach. Benefits include license reimbursement, professional development, flexible scheduling, and opportunities for advancement.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• License reimbursement


• Opportunity for advancement


• Paid time off


• Training & development


• Bonus based on performance


• Competitive salary


• Flexible schedule

About Our Agency:

I opened my agency in 2006 and currently lead a team of four. I've been with State Farm since 1994, gaining experience in agency management and claims before opening my own agency. I'm a graduate of the University of Mississippi, married, the proud father of four, grandfather of two, and family is at the center of everything I do.

Serving others extends beyond the office. I'm actively involved in my local church and enjoy giving back through community service. Building strong relationships with our customers and community is one of the most rewarding parts of this career.

Our agency offers licensing reimbursement, professional development, career growth opportunities, and a strong commitment to work-life balance. We believe in investing in our team and providing the support needed to build a successful, long-term career.

Our culture is positive, supportive, and built on a team that enjoys working together. With very little turnover and a great office atmosphere, we've created a place where people can thrive. I'm looking for someone who is self-motivated, dependable, and excited to grow with our agency while making a difference for our customers.

Role Description:

As a Customer Service Representative with Shawn Wilkins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

Qualifications:

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.