Customer Service Representative - State Farm Agent Team Member

Matt Haaga; Germantown (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License Paid by Agency

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Company parties

Flexible schedule

Free food & snacks

Job summary

Matt Haaga State Farm Agent is seeking a dedicated Customer Service Representative to join a Germantown, TN office. The role focuses on delivering exceptional customer experiences, processing claims, and coordinating with team members to support community members.

The position offers a four-day flex schedule when goals are met, paid licensing, health benefits, PTO, and opportunities for advancement in a collaborative, energetic local agency environment.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Germantown - TN

Replies within 24 hours

• License Paid by Agency
• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• Bonus based on performance
• Free food & snacks

ABOUT OUR AGENCY

I opened my agency in September of 2015 after working as a State Farm team member for another agent, which gave me a strong foundation for building a high-performing, people-focused office. I’m married, born and raised in Memphis, and hold an insurance degree from the University of Georgia. Outside of work, I’m a dedicated endurance athlete — having completed the Leadville 100 multiple times and several Ironman races — which reflects the discipline, resilience, and goal-driven mindset that shape our agency.

Our office is home to two golden retrievers who proudly serve as our unofficial mascots and add to the fun, welcoming environment. Community involvement is important to us. We volunteer with local food banks and soup kitchens, support the Salvation Army and Angel Tree program, and stay active through Saint Louis Catholic Church, youth advising, peewee football coaching, and the Rotary Club.

For our team, we offer a flex four-day workweek when goals are met, additional PTO days, free snacks and drinks, team lunches, bi-monthly team outings, stress management resources, a 401k, health benefits, paid licensing, and flexibility when needed. Our culture is close-knit, energetic, and collaborative, and we’re looking for driven, competitive, future-focused self-starters who thrive in a fun environment where hard work and teamwork go hand in hand.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Matt Haaga - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $60,000.00 per year

Customer Service Representative - State Farm Agent Team Member

Full Time in Germantown - TN

Responsive recruiter Replies within 24 hours

Benefits

• License Paid by Agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks

ABOUT OUR AGENCY

I opened my agency in September of 2015 after working as a State Farm team member for another agent, which gave me a strong foundation for building a high-performing, people-focused office. I’m married, born and raised in Memphis, and hold an insurance degree from the University of Georgia. Outside of work, I’m a dedicated endurance athlete — having completed the Leadville 100 multiple times and several Ironman races — which reflects the discipline, resilience, and goal-driven mindset that shape our agency.

Our office is home to two golden retrievers who proudly serve as our unofficial mascots and add to the fun, welcoming environment. Community involvement is important to us. We volunteer with local food banks and soup kitchens, support the Salvation Army and Angel Tree program, and stay active through Saint Louis Catholic Church, youth advising, peewee football coaching, and the Rotary Club.

For our team, we offer a flex four-day workweek when goals are met, additional PTO days, free snacks and drinks, team lunches, bi-monthly team outings, stress management resources, a 401k, health benefits, paid licensing, and flexibility when needed. Our culture is close-knit, energetic, and collaborative, and we’re looking for driven, competitive, future-focused self-starters who thrive in a fun environment where hard work and teamwork go hand in hand.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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