Customer Service Representative - State Farm Agent Team Member

Mycitymyagent; Massillon (OH); On-site; USD 23,419 - 26,174; Part time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

Mycitymyagent is seeking a Customer Service Representative to join the State Farm Agent Team in Massillon, Ohio. In this part-time role, you will provide exceptional service to clients, manage policy inquiries, and support agency goals. Ideal candidates will have strong communication skills and a commitment to customer care. The position offers a competitive hourly rate of $17.00 - $19.00 and opportunities for advancement. A Property & Casualty license is preferred but can be obtained post-hire.

Qualifications

• 1 year of customer service or related experience preferred but not required.
• Strong communication and interpersonal skills with a positive, professional attitude.
• Enthusiastic about helping people manage risks and recover from the unexpected.
• Ability to multi-task, prioritize, and follow up in a fast-paced environment.
• Dedicated to providing excellent customer service.
• Property & Casualty license preferred but not required.

Responsibilities

• Provide prompt and friendly customer service through various channels.
• Assist customers with billing questions, policy changes, and claims.
• Proactively review accounts and identify coverage opportunities.
• Maintain organized customer records in agency systems.
• Support sales and marketing initiatives.
• Collaborate with the team to meet agency goals.
• Commit to a strong work ethic and daily success.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Part Time in Massillon - OH

Responsive recruiter replies within 24 hours

ROLE DESCRIPTION

• Bonus based on performance
• Opportunity for advancement
• Competitive salary
• Training & development

Position Overview

Are you driven to help others, enjoy building relationships, and thrive in a team-oriented environment? As a Customer Service Representative with our agency, you will play a key role in providing exceptional service to our clients. You will support the agency by assisting with customer needs, policy inquiries, and account management, all while contributing to the growth and success of the team.

Responsibilities

• Provide prompt, accurate, and friendly customer service by responding to inquiries in person, over the phone, and via email.
• Assist customers with billing questions, policy changes, claims, and coverage explanations.
• Proactively reach out to customers to review accounts and identify opportunities for additional or improved coverage.
• Maintain detailed and organized customer records in agency systems.
• Support sales and marketing initiatives to promote State Farm products and services.
• Collaborate with the team to meet individual and agency goals.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• 1 year of customer service or related experience preferred but not required.
• Strong communication and interpersonal skills with a positive, professional attitude.
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Ability to multi-task, prioritize, and follow up effectively in a fast-paced environment.
• Dedicated to customer service.
• Property & Casualty license preferred but not required (must be able to obtain if not currently licensed).

Compensation

$17.00 - $19.00 per hour

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.