Customer Service Representative - State Farm Agent Team Member Cleveland - OH

Justin Ragor State Farm Agency; Cleveland (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Salary + commission/bonus

Paid time off (vacation & sick)

Advancement opportunities

Job summary

Justin Ragor State Farm Agency is seeking a Customer Service Representative to join our Cleveland, OH team. The role focuses on building relationships, delivering prompt service, and guiding customers through insurance options and policy changes.

The position offers salary plus commission/bonus, paid time off, and growth opportunities within the agency. Ideal candidates are outgoing, customer-focused, and self-motivated with strong communication skills.

Qualifications

• Excellent interpersonal abilities demonstrated in customer-facing roles.
• Strong written, verbal, and listening communication skills.
• Self-motivated with a proactive work approach.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries on insurance availability, coverages, policy changes, transfers, claims, and billing.
• Educate customers about insurance options using a needs-based approach.

Skills

Interpersonal skills

Communication skills

Self-motivated

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Cleveland - OH

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Self-motivated