Customer Retention Specialist - State Farm Agent Team Member

Mycitymyagent; Massillon (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Opportunity for advancement

Vision insurance

Dental insurance

Flexible schedule

Training & development

Job summary

Mycitymyagent is seeking a Customer Retention Specialist to join our State Farm Agent Team in Massillon, OH. This full-time position offers an opportunity to provide exceptional service to customers while growing your career in the insurance industry.

Responsibilities include assisting clients with policy changes, answering their questions, and ensuring their satisfaction. The ideal candidate will have strong communication skills, be detail-oriented, and thrive in a fast-paced environment. Compensation ranges from $40,000 to $60,000 annually.

Qualifications

• Strong communication and customer service skills are essential.
• Must be highly organized and detail-oriented.
• Comfortable using computer systems and agency software.

Responsibilities

• Provide prompt, friendly customer service to clients.
• Assist customers with policy changes and billing questions.
• Maintain accurate documentation in the agency management system.

Skills

Strong communication and customer service skills

Highly organized and detail-oriented

Ability to multitask and manage multiple client accounts

Comfortable using computer systems and agency software

Education

Property & Casualty license (preferred)

Life and Health license (preferred)

Job description

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Massillon - OH

Benefits

• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off
• Opportunity for advancement
• Vision insurance
• Dental insurance
• Competitive salary
• Flexible schedule
• Training & development

Are you organized, customer-focused, and motivated to grow your career in the insurance industry? Our State Farm Agency is looking for a dependable Account Manager to help support our growing team and provide excellent service to our customers. In this role you will build relationships with clients, assist with policy changes, answer coverage questions, and help identify opportunities to better serve our customers. If you enjoy helping people, staying organized, and working in a fast-paced environment, we’d love to meet you.

Responsibilities

• Provide prompt, friendly customer service to clients.
• Assist customers with policy changes, billing questions, and coverage explanations.
• Review existing accounts and identify opportunities to better protect customers.
• Maintain accurate documentation in the agency management system.
• Follow up with customers to ensure satisfaction and retention.
• Support the sales team with customer relationship management.

Qualifications

• Strong communication and customer service skills.
• Highly organized and detail-oriented.
• Ability to multitask and manage multiple client accounts.
• Comfortable using computer systems and agency software.
• Property & Casualty license preferred (or willingness to obtain).
• Life and Health license preferred (or willingness to obtain).
• Previous insurance or customer service experience is a plus.

Compensation $40,000.00 - $60,000.00 per year, included commissions/bonuses.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.