Customer Service Representative - State Farm Agent Team Member Lorain - OH

Neil Elkins; Lorain (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Bonus based on performance

Advancement opportunities

Job summary

State Farm agent team member in Lorain, OH is seeking a customer-focused professional. You will build relationships, answer inquiries about insurance options, and guide customers through policy changes and billing questions.

The role emphasizes a needs-based approach, license progression, and a pathway to advancement within the State Farm agency, with PTO and performance-based bonus potential.

Qualifications

• Excellent interpersonal and communication skills are required.
• People-oriented with strong customer-service focus.
• Organizational and detail-oriented with proactive problem solving.

Responsibilities

• Establish and nurture customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service for insurance inquiries, billing, and policy changes.
• Educate customers about options using a needs-based approach.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Windows applications

Education

Property & Casualty license (pending)

Life and Health license (pending)

Tools

Windows

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Lorain - OH

Replies within 24 hours

• Bonus based on performance
• Paid time off

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $40,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.