Customer Service Representative - State Farm Agent Team Member

Jakefromsfohio; Lancaster (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Base Salary plus unlimited commission

Bonuses based on performance

IRA retirement plan with employer matching

Life insurance

Paid time off

Job summary

A local insurance agency in Lancaster, Ohio, is seeking a Customer Service Representative to manage service inquiries and provide solutions to clients. The role offers a base salary plus commission, with growth potential towards management and training opportunities. Ideal candidates are self-motivated and possess previous customer service experience. Join a winning team and make a difference in your community.

Qualifications

• Previous customer service experience preferred.
• Successful track record of meeting goals/quotas preferred.
• Ability to work in a team environment.
• Must be available to work Monday‑Friday, 9am‑5pm.

Responsibilities

• Handle inbound service inquiries from new and existing customers.
• Engage with existing customers to discover new insurance needs.
• Follow up professionally on opportunities.
• Educate customers about insurance options.

Skills

Customer service experience

Self-motivated

Problem solving

Teamwork

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Lancaster, OH

Replies within 24 hours

Responsive recruiter.

Overview

As a State Farm agency, we are an independent insurance and financial services provider with access to over 100 products and services through State Farm and our family of companies. With our team of dedicated professionals, we are seeking energetic individuals interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self‑starter who thrives in a fast‑paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Benefits

• Base Salary plus unlimited commission
• Individual and team performance based bonuses
• IRA retirement plan with employer matching
• Life insurance
• Supplemental health & disability insurance
• Paid time off
• Growth potential/Opportunity for advancement to management position within the agency
• A guided opportunity to open your own agency
• Top notch sales and communication training
• Friendly work schedule with evenings and weeks off
• Growth and development alongside a team of motivated professionals
• Listed pay range includes hourly base pay plus commission and team bonus

Responsibilities

• Efficiently handle inbound service inquiries from new and existing customers.
• Engage with existing customers to discover new needs involving insurance and financial services.
• Professionally follow up and close on opportunities provided from agent and company advertising and marketing.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Previous customer service experience preferred.
• Successful track record of meeting goals/quotas preferred.
• Self‑motivated.
• Proactive in problem solving.
• Ability to work in a team environment.
• Must be available to work Monday‑Friday, 9am‑5pm, No Weekends.

About Our Agency

Our agency started in January of 2020 and we have been fortunate enough to make an impact on so many lives in our community that we have been awarded many accolades and are ranked within the top 5% of State Farm agents in the country. As a 3rd generation State Farm agent, I have a high expectation level for the service of our existing customers and the continued growth and development of our team. If you are not motivated to work hard and grow, then this may not be a good opportunity for you. If you are ready to leave your job and start a fulfilling career on a winning team, then now may be the time to apply. We will be sure to review your application as quickly as possible and will communicate next steps in a timely manner. Thank you for your interest in our opportunity, we look forward to hearing from you.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none