Customer Service Representative - State Farm Agent Team Member

Mannyviadero; Los Angeles (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Growth potential within agency

Job summary

State Farm agent team member in Panorama City, CA, is seeking a Customer Service Representative to join the team in a full-time capacity. You will help customers with insurance products and services while delivering exceptional service and growing with the agency.

Responsibilities include handling inquiries about options, policy changes, and billing, and educating customers using a needs-based approach. Licensing requirements include Property & Casualty and Life/Health licenses.

Qualifications

• Interest in marketing products and services based on customer needs
• Property and Casualty license (must have currently)
• Life and Health license (must be able to obtain)

Responsibilities

• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a needs-based review process to educate customers about insurance options.

Skills

Interpersonal skills

Communication skills

Team player

Multi-tasking

Customer service

Computer literacy

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Panorama City - CA

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Dedicated to customer service
• Able to learn computer functions
• Ability to work in a team environment
• Ability to multi-task
• Property and Casualty license (must have currently)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in the Van Nuys area across from Kaiser-Permanente Hospital at Woodman & Roscoe Blvd. Wehelp customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Are you willing and able to commute to our office in Panorama City, CA 91402? *

This position may require you to work certain evenings (for marketing/events) and/or Saturdays. Can you work this schedule? *

Our employment process requires an in-depth background investigation verifying clear criminal history. Are you willing to proceed with this application? *

Answer this question in Spanish: Why should I consider hiring you? *

Join a community of good neighbors

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none