Customer Service Representative - State Farm Agent Team Member

Michael Tirabassi; Los Altos, Northern (CA, KY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

License paid by agency

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Michael Tirabassi - State Farm Agent is seeking a Customer Service Representative - State Farm Agent Team Member in Los Altos, CA. You will handle policy inquiries, assist with updates, and support customers to protect their interests.

This full-time role emphasizes teamwork, bilingual customer connections, and opportunities for growth in a friendly agency environment.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Los Altos - CA

Benefits

• License Paid by Agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Since opening my State Farm agency in 2009, my goal has been simple create a team environment where people feel supported, valued, and excited to grow their careers. I began my journey with State Farm in 2006 after graduating from Santa Clara University, and the experience I gained early on shaped the collaborative and people-focused culture we’ve built today. Our office is made up of motivated, licensed professionals who genuinely enjoy helping others and working together as a team. We believe in open communication, continuous learning, and celebrating success together. Most of our team is bilingual in English and Spanish, allowing us to better serve and connect with our diverse community. If you’re looking for more than just a job but a place where you can grow professionally, make an impact, and be part of a supportive team that values your contributions we’d love to connect with you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Michael Tirabassi - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $50,000.00 - $60,000.00 per year