Customer Relations Representative - State Farm Agent Team Member

Michaeltirabassi; Los Altos (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Michaeltirabassi in Los Altos, California, is seeking a Customer Relations Representative to deliver exceptional customer experiences and support the growth of a successful insurance agency. The ideal candidate will have strong communication and problem-solving skills, with a focus on addressing customer inquiries and enhancing their satisfaction.

This role offers opportunities for internal growth within the team. Candidates who are customer-focused and empathetic will thrive in this collaborative environment where continuous learning is encouraged.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Job description

Benefits

• Company parties
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Since opening my State Farm agency in 2009, my goal has been simple: create a team environment where people feel supported, valued, and excited to grow their careers. I began my journey with State Farm in 2006 after graduating from Santa Clara University, and the experience I gained early on shaped the collaborative and people‑focused culture we’ve built today.

Our office is made up of motivated, licensed professionals who genuinely enjoy helping others and working together as a team. We believe in open communication, continuous learning, and celebrating success together. Most of our team is bilingual in English and Spanish, allowing us to better serve and connect with our diverse community.

If you’re looking for more than just a job but a place where you can grow professionally, make an impact, and be part of a supportive team that values your contributions we’d love to connect with you.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Michael Tirabassi - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.