Customer Service Representative - State Farm Agent Team Member

Agentrod; Milpitas (CA); Hybrid; USD 60,000 - 78,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Flexible schedule

Training & development

Competitive salary

Job summary

Rod Villamor - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support a growing agency in Milpitas, CA. You will handle inquiries, assist with policy changes, process claims, and maintain thorough records.

The role emphasizes compassionate service, teamwork, and opportunities for advancement within the agency.

Qualifications

• Experience in customer service is preferred.
• Bilingual Spanish is an asset.
• Property/Casualty insurance license is required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Bilingual Spanish

Customer service experience

Education

Property/Casualty license

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Milpitas - CA

Replies within 24 hours

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I’m currently in my 11th year as a State Farm agent, after spending 26 years on the corporate side of State Farm, primarily as a claims manager. That experience shaped a leadership style rooted in accountability, empathy, and long-term thinking. I earned my bachelor’s degree from the University of Maryland and an MBA in San Francisco, and I’ve been married for over 35 years with three grown children. Originally from Castro Valley, I was intentional about opening my office in Walnut Creek as a way to invest in and give back to the community I care deeply about. I stay actively involved through local youth sports and service organizations, including serving as a Little League president, soccer club member, CYO board member, and mentoring through various community projects.

Our agency is growth-minded and family-oriented, and we truly view our team as an extension of family. With 15 team members, we focus on supporting one another, developing talent, and building meaningful careers together. For our team, we offer a Simple IRA, health benefits, and a strong emphasis on work–life balance. We’re looking for people who value teamwork, want to grow personally and professionally, and are excited to be part of an agency that’s deeply connected to its community.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Rod Villamor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property/Casualty insurance license.
• Bilingual Spanish preferred.

Compensation $30.00 per hour

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

JOIN A COMMUNITY OF GOOD NEIGHBORS

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.