Customer Relations Representative - State Farm Agent Team Member

Michael Tirabassi; Los Altos, Northern (CA, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Company parties

Flexible schedule

Competitive salary

Job summary

Michael Tirabassi – State Farm Agent is seeking a Customer Relations Representative in Los Altos, CA to deliver exceptional service, resolve inquiries, and support community members. This full-time role emphasizes customer care and teamwork.

You will work with a bilingual team, contribute to retention efforts, and grow professionally within a supportive office culture focused on service and community impact.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Customer Relations Representative - State Farm Agent Team Member

Replies within 24 hours

• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY
Since opening my State Farm agency in 2009, my goal has been simple create a team environment where people feel supported, valued, and excited to grow their careers. I began my journey with State Farm in 2006 after graduating from Santa Clara University, and the experience I gained early on shaped the collaborative and people-focused culture we've built today.
Our office is made up of motivated, licensed professionals who genuinely enjoy helping others and working together as a team. We believe in open communication, continuous learning, and celebrating success together. Most of our team is bilingual in English and Spanish, allowing us to better serve and connect with our diverse community.
If you're looking for more than just a job but a place where you can grow professionally, make an impact, and be part of a supportive team that values your contributions we'd love to connect with you.
ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Michael Tirabassi - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $42,000.00 - $60,000.00 per year

Customer Relations Representative - State Farm Agent Team Member

Full Time in Los Altos - CA

Benefits

• Company parties
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY
Since opening my State Farm agency in 2009, my goal has been simple create a team environment where people feel supported, valued, and excited to grow their careers. I began my journey with State Farm in 2006 after graduating from Santa Clara University, and the experience I gained early on shaped the collaborative and people-focused culture we've built today.
Our office is made up of motivated, licensed professionals who genuinely enjoy helping others and working together as a team. We believe in open communication, continuous learning, and celebrating success together. Most of our team is bilingual in English and Spanish, allowing us to better serve and connect with our diverse community.
If you're looking for more than just a job but a place where you can grow professionally, make an impact, and be part of a supportive team that values your contributions we'd love to connect with you.
ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Michael Tirabassi - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $42,000.00 - $60,000.00 per year

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