Customer Service Representative - State Farm Agent Team Member

Mike Brownell - State Farm Insurance; Lexington (KY); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Job summary

Mike Brownell's State Farm Office in Lexington, KY is seeking a Customer Service Representative dedicated to delivering exceptional service. You will resolve inquiries, coordinate with agency team members, and support community needs.

Ideal candidates bring strong communication, attention to detail, and multitasking ability. Prior CS experience is preferred; the role offers performance-based bonus, competitive pay, and opportunities for advancement.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Clear communication

Interpersonal skills

Multitasking

Job description

Role Description

As a Customer Service Representative with Mike Brownell's State Farm Office, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 per year