Customer Service Representative - State Farm Agent Team Member

Mike Shoffner - State Farm Agent; Graham (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Mike Shoffner - State Farm Agent in Graham, North Carolina is seeking a Customer Service Representative to provide exceptional customer experiences and support a successful insurance agency. The ideal candidate should possess strong communication skills and attention to detail while being driven to assist clients and navigate inquiries efficiently.

The position offers opportunities for career advancement, training, and competitive benefits including health insurance, a 401(k), and performance-based bonuses.

Qualifications

• Excellent communication and interpersonal skills are a must.
• Detail-oriented with the capacity to multitask.
• Preferred previous experience in customer service.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Benefits

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Mike Shoffner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.