Customer Service Representative - State Farm Agent Team Member

Michael Grant - State Farm Agent; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Signing bonus for pre-licensed professionals

Training and development opportunities

Clear pathways for advancement

Health stipend

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Job summary

Michael Grant - State Farm Agent in Charlotte, North Carolina, is seeking a Customer Service Representative. This role focuses on providing exceptional customer experiences while assisting with inquiries and policy management.

The ideal candidate will have strong communication skills and a detail-oriented mindset. Opportunities for career advancement and a supportive team environment are emphasized.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Signing bonus for pre-licensed professionals
• Training and development opportunities to help you grow
• Clear pathways for advancement within our agency
• Health stipend
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Michael Grant - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.