Customer Service Representative - State Farm Agent Team Member

Jonathan Gjeldum - State Farm Agent; Aurora (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Job summary

State Farm Insurance is seeking a Customer Service Rep in Aurora, Illinois to deliver exceptional service for clients of the local agency. The role emphasizes accuracy, responsiveness, and a customer-first mindset while coordinating with team members to meet community needs.

You will handle inquiries, assist with policy changes, and follow up on quotes, with an emphasis on accurate record-keeping and timely communication.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Quote prospects and follow up.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off

Role Description:

As a Customer Service Rep with State Farm Insurance, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Quote prospects and follow up.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.