Customer Service Representative - State Farm Agent Team Member

Jason Graham - State Farm Agent; LaGrange (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jason Graham - State Farm Agent in LaGrange, GA is seeking a Customer Service Representative to join our local insurance team. You will generate exceptional customer experiences, answer inquiries, assist with policy changes, and coordinate with other agency members to meet community needs.

The role rewards initiative with a competitive salary, bonus based on performance, flexible schedule, paid time off, and opportunities for advancement.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitasking

Job description

Benefits

• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development

About our Agency

I opened my agency in 2017 and currently lead a team of 10. Before becoming an agent, I built my career with Enterprise Rent-A-Car, where I developed a strong foundation in leadership, customer service, and performance-driven culture. I earned my finance degree from the University of South Alabama, and outside of work I'm married, a proud father of three, and enjoy staying active through golf, tennis, fitness, and travel.

Giving back is important to me and our team. We proudly support the American Cancer Society and stay involved with multiple charitable organizations in our community. For our team, we offer a Simple IRA, PTO, license reimbursement, Casual Fridays, work-life balance, free snacks and drinks, team lunches and outings, annual bonuses, and opportunities to earn trips.

Our office culture is competitive, supportive, and team-first. We believe in putting the team above self while still encouraging independence, ownership, and growth. I'm looking for driven, competitive go-getters with strong communication skills, high emotional intelligence, and a mindset that values both results and relationships.

If you're motivated, accountable, and thrive in a collaborative environment, this is a place where you can build a long-term career.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jason Graham - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.