Customer Service Representative - State Farm Agent Team Member

Matthew Graham - State Farm Agent; Village of North Syracuse (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Matthew Graham - State Farm Agent in North Syracuse, NY is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, and assist with policy changes. You will coordinate with the team to meet community needs and help clients find the right insurance solutions.

The role offers growth opportunities, flexible scheduling, and a supportive environment that prioritizes coaching, development, and customer care.

Qualifications

• Strong communication and interpersonal skills.
• Attention to detail with ability to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitasking

Previous customer service experience

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in November of 2016 and lead a small, close-knit team of three built around flexibility, trust, and long-term growth. Before becoming an agent, I worked in technology sales, which shaped my approach to communication, coaching, and helping people find the right solutions. I’m married with three children, so supporting families and maintaining a healthy work-life balance isn’t just something we talk about—it’s something we actively practice.

Our agency is proud to give back to the community by serving as a drop-off location for Sleep in Heavenly Peace and participating in Toys for Tots each year. Giving back is an important part of who we are and how we stay connected to the families we serve.

For our team, we offer a 401k, flexible work hours, free drinks in the office, and a supportive environment that prioritizes training and development. Our culture is laid-back but focused, with a strong emphasis on coaching new team members and helping them build real careers. We’re looking for responsible, coachable, and motivated individuals who care deeply about customer service and want to grow with a team that truly has their back.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Matthew Graham - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.