Customer Service Representative - State Farm Agent Team Member

Jess Sutcliffe - State Farm Agent; Fort Madison (IA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Licensing covered

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Profit sharing

401(k) matching

Job summary

Jess Sutcliffe - State Farm Agent seeks a Customer Service Representative to deliver exceptional service and policy support in a busy agency setting. You will handle inquiries, guide customers through policy changes, and coordinate with the team to ensure accurate record keeping and timely responses.

Ideal candidates bring strong communication, attention to detail and a willingness to grow within an agency that values balance, community involvement, and ongoing training.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal

Detail-oriented

Multitasking

Job description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Profit sharing
• 401(k) matching

ABOUT OUR AGENCY

I opened my agency in 2021 and currently have 5 team members. We value a balanced, rewarding work environment where hard work is recognized and celebrated. Team members enjoy travel opportunities when benchmarks are met, plus everyone gets their birthday off with pay.

Our agency is deeply involved in the community, and we take pride in supporting and showing up for local events. We believe in creating a workplace where team members can thrive professionally without sacrificing their personal lives.

We offer a 401k with employer match, health benefits, work life balance and we also pay for licensing costs up front - reinforcing our commitment to supporting both your career and well-being. If you’re looking for a team that values growth, community, and balance, this could be the right fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Jess Sutcliffe - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.