Customer Service Representative - State Farm Agent Team Member

Brody Jackson - State Farm Agent; Athens (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Brody Jackson - State Farm Agent invites a Customer Service Representative to join a growing team in Athens, AL. You will deliver exceptional service by answering inquiries, processing changes, and assisting with claims while maintaining accurate records and building trust with community members.

We value teammates who communicate well, stay organized, and are motivated to help others. Benefits include PTO, health coverage, and opportunities for advancement within a supportive office culture.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with multitasking abilities.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented & multitask

Previous customer service experience

Job description

Benefits:

• License reimbursement


• 401(k)


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2017 and is a strong, growing team of six. Before becoming a State Farm agent, I worked in banking and then spent 18 months as a team member in another agency, gaining valuable experience before opening my own office.

I attended Calhoun Community College and Athens State University. I’m married with three kids, and we stay very active as a family through sports like baseball, softball, and wrestling. We’re highly involved in the community, supporting local schools, participating in church activities, and engaging in events like Earth Day and the Home and Garden Show.

For our team, we offer PTO, a retirement plan, a health stipend, reimbursement for licensing costs, and a strong focus on work-life balance. We also provide performance-based bonuses and salary increases when goals are met.

Our office culture is competitive, motivated, and growth-focused. We’re looking for someone who is self-motivated, driven, and always striving for more. An athletic background is a plus, as we value competitiveness, discipline, and a strong team mindset.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Brody Jackson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.