Customer Service Representative - State Farm Agent Team Member

State Farm; Bedford (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm is seeking a Customer Service Representative – State Farm Agent Team Member to deliver exceptional customer experiences and support the growth of a local insurance agency. You will engage with community members, resolve inquiries, and collaborate with agency teammates to anticipate needs.

You will resolve inquiries, coordinate with team members, and work toward internal growth opportunities in a performance-driven environment.

Qualifications

• Strong communication and interpersonal abilities.
• Attention to detail and multitasking capabilities.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

Our agency opened in 2019 and is a team of four who value discipline, teamwork, and strong performance. Before becoming an agent, I served in the military, which shaped my leadership style and commitment to accountability, collaboration, and results.

We’re very supportive of the military community and stay involved in efforts that give back to those who have served. Supporting others who have sacrificed for our country is important to us.

Our team enjoys PTO, a Simple IRA, licensing reimbursement, flexibility, and regular team outings and events. We believe in working hard while maintaining balance and strong team connections.

Our culture is high-speed, collaborative, and team-focused. We’re looking for someone who wants more—more growth, more responsibility, and more opportunity. If you want to be a leader to yourself and others, thrive in a performance-driven environment, and be part of a strong, motivated team, this could be a great fit for you.

Role description:

As a Customer Service Representative - State Farm Agent Team Member with Jacob Bramel - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit.

You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.