Customer Service Representative - State Farm Agent Team Member

Kristy Beal - State Farm Agent; York (NE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Opportunity for advancement

Job summary

Kristy Beal - State Farm Agent is looking for a qualified Customer Service Representative to join a winning team. This role is ideal for a motivated professional interested in enhancing customer experience and helping the agency grow through value-based conversations.

Responsibilities include establishing customer relationships, providing accurate service, and educating customers about insurance products. Interested candidates must have excellent communication skills and be able to obtain necessary licenses.

Qualifications

• Interest in marketing products and services based on customer needs.
• Ability to effectively relate to a customer.
• Proactive in problem solving.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service.
• Use a customer-focused, needs-based review process.

Skills

Excellent interpersonal skills

Self-motivated

Detail oriented

Bilingual – Spanish preferred

Education

Property and Casualty license

Life and Health license

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive

• 401K
• Salary plus commission/bonus/spiffs
• No Weekends
• Healthcare Insurance Benefits
• Paid time off (vacation, holidays and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within the agency

Requirements

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills – written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Bilingual – Spanish preferred
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
• Must be available to work the following schedule: Monday thru Friday (No Weekends)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.