Customer Service Representative - State Farm Agent Team Member

Estefaniasolis; Kissimmee (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Commission bonuses

Training & development

Growth potential

Job summary

Estefaniasolis in Kissimmee, FL, is seeking a Customer Service Representative for full-time employment. You will create exceptional client experiences, answering inquiries, and supporting the growth of our insurance agency. Attention to detail and a commitment to customer service are critical.

The average compensation ranges from $50,000 to $70,000 per year, with benefits including paid time off, opportunity for advancement, and performance-based bonuses.

Qualifications

• Ability to relate effectively to customers and anticipate their needs.
• Excellent communication skills for assisting customers and working with team members.
• Proactive in problem-solving and addressing customer inquiries.

Responsibilities

• Establish and maintain customer relationships while following up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers on insurance options using a needs-based review process.
• Utilize exemplary communication to meet customer needs.

Skills

Customer service dedication

Effective communication

Proactive problem-solving

Bilingual (Spanish)

Education

220 license or 440 certification

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Kissimmee - FL

Replies within 24 hours

• Bonus based on performance
• Company parties
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• 401(k)
• Competitive salary
• Free uniforms
• Bonuses

As a customer service representative with Estefania Solis State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Should be able to obtain the 220 license or 440 certification
• Bilingual (Spanish) required

Benefits

• Guidance obtaining the required certification/license
• CommissionBonuses
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation $50,000.00 - $70,000.00 per year