Customer Service Representative - State Farm Agent Team Member Winter Garden - FL

Bryan Fifer; Florida; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Bryan Fifer State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support the growth of a busy local office. You will respond to inquiries, explain policy options, and help individuals protect what matters most, while collaborating with agents and team members in a friendly, fast-paced environment.

The role emphasizes attention to detail, reliability, and a customer-first mindset.

Qualifications

• Experience in customer service preferred.
• Detail-oriented and able to multitask.
• Strong communication and interpersonal skills.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Replies within 24 hours

• Simple IRA
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency has proudly served the community for 18 years, with the last 6 years dedicated to building a successful and thriving office. Our team of 12 is like a family—we foster a fun, team-focused culture where everyone feels supported and valued. We kick off each morning with a team huddle to celebrate wins, communicate updates, and grow together through training. From celebration lunches to birthdays, work anniversaries, and monthly book club gatherings, we always find a reason to come together and enjoy each other’s company.

Community involvement is at the heart of what we do. We are active members of the West Orange and South Lake Chambers, proud sponsors and partners of five local schools, and deeply involved in local initiatives. I helped charter the Rotary Club of Horizon West, serving as its first President and remaining on the Board. I also contribute to the Fellowship of Christian Athletes and serve on an advisory council for Orlando Health.

If you're looking to join a high-energy team that values connection, community, and growth, we’d love to have you be part of our journey!

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Bryan Fifer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.