Customer Service Representative - State Farm Agent Team Member

Estela Alonso - State Farm Agent; Grand Prairie (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Competitive salary

Job summary

Estela Alonso - State Farm Agent in Grand Prairie, Texas, is seeking a dedicated customer service representative to provide exceptional customer experiences. You will assist in resolving customer inquiries and coordinating with team members, all while supporting the community needs.

The ideal candidate will possess strong communication skills, a detail-oriented mindset, and the ability to multitask. Opportunities for advancement are available for those driven by sales and customer satisfaction.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with multitasking abilities.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Competitive salary

Role Description

As a customer service representative with Estela Alonso Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.