Customer Service Representative - State Farm Agent Team Member

Estefania Solis - State Farm Agent; Kissimmee (FL); Sur place; USD 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Performance bonus

Company events

Advancement opportunities

Paid time off

Profit sharing

Training & development

401(k)

Competitive salary

Free uniforms

Résumé du poste

Estefania Solis State Farm Agency is seeking a customer service representative to deliver exceptional client experiences and support the growth of the agency. You will handle inquiries, coordinate with team members, and anticipate community needs with attention to detail and empathy.

The role emphasizes customer-focused service, ongoing guidance for certification/licensing, and opportunities for internal advancement with the office. Strong communication and problem-solving skills are essential.

Qualifications

• Dedicated to customer service
• Excellent communication skills to assist customers and coordinate with team members
• Proactive in problem-solving and able to relate to customers
• Bilingual Spanish REQUIRED

Responsabilités

• Establish customer relationships and follow up with customers as needed
• Provide prompt, accurate, and friendly customer service regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing
• Educate customers about insurance options using a needs-based review process
• Promote business development through effective communication with customers

Connaissances

Customer service

Excellent communication

Problem-solving

Bilingual Spanish

Relationship building

Description du poste

Benefits:

• Bonus based on performance
• Company parties
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• 401(k)
• Competitive salary
• Free uniforms

ROLE DESCRIPTION:

As a customer service representative with Estefania Solis State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Should be able to obtain the 220 license or 440 certification
• Bilingual (Spanish) REQUIRED

BENEFITS:

• Guidance obtaining the required certification/license
• Commission
• Bonuses
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience