Customer Service Representative - State Farm Agent Team Member

Mike Yates - State Farm Agent; King of Prussia (PA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Flexible schedule

Job summary

An insurance agency located in King of Prussia is seeking a Customer Service Representative to enhance exceptional customer experiences and support a growing team. Candidates should have strong communication skills and a detail-oriented mindset, with a preference for previous customer service experience. Bilingual candidates, especially in Spanish, will be preferred. This role offers the chance for internal growth and development in a supportive environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Candidates must be detail-oriented and capable of multitasking.
• Previous customer service experience is preferred.
• Bilingual proficiency in Spanish is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Bilingual Spanish speaker

Job description

Benefits:

• 401(k) matching
• Flexible schedule

Role Description:

As a Customer Service Representative with the Mike Yates Team, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bi-lingual Spanish speaker preferred