Customer Service Representative - State Farm Agent Team Member

Adela Valencia - State Farm Agent; Kennewick (WA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Adela Valencia - State Farm Agent is seeking a Customer Service Rep in Kennewick, Washington. In this role, you will create exceptional customer experiences while assisting in policy changes, claims processing, and addressing inquiries with accuracy.

The ideal candidate has strong communication skills, attention to detail, and experience in customer service. Bilingual Spanish is a must as the role involves direct customer support. This position offers opportunities for internal growth and professional development.

Qualifications

• Previous customer service experience preferred.
• Ability to provide detailed and accurate policy information.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Assist the sales team with their service work.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Bi-lingual Spanish

Job description

Benefits:

• Bonus based on performance
• Company parties
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Rep with Adela Valencia State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Assist the sales team with their service work

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bi-lingual Spanish is a must