Customer Service Representative - State Farm Agent Team Member

Markhancocksf; Rexburg (ID); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Health insurance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Competitive salary

Job summary

Mark Hancock - State Farm Agent in Rexburg, Idaho is hiring a Customer Service Representative to deliver exceptional service, handle policy information, and support agency growth.

You will resolve inquiries, coordinate with team members, process claims, and maintain records, with bilingual Spanish preferred and opportunities for advancement. Competitive salary with performance-based bonus and flexible schedule.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail orientation

Multitasking

Customer service experience

Bilingual Spanish

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Mark Hancock - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.