Customer Service Representative - State Farm Agent Team Member

Cesar Ramos - State Farm Agent; Kent (WA); On-site; USD 45,000 - 120,000; Full time

Benefits offered by this job

Growth potential/Opportunity for advancement

Paid time off (vacation and personal/sick days)

Valuable career-building experience

Job summary

Cesar Ramos - State Farm Agent is looking for a Customer Service Representative to deliver exceptional client experiences and drive the growth of the agency. This role emphasizes customer service skills, with responsibilities that include establishing customer relationships and providing accurate assistance.

Ideal candidates are proactive problem-solvers with excellent communication skills and a dedication to enriching customer experience. This position offers growth potential and a supportive working environment in Kent, WA.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to customers and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.
• Use communication to efficiently meet customer needs.

Skills

Customer service dedication

Effective communication

Problem-solving

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Replies within 24 hours

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Cesar Ramos - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation: $45,000.00 - $120,000.00 per year

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Kent, WA.
• I am a proud graduate of University of Washington.
• Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.