Customer Service Representative - State Farm Agent Team Member

Scott Smith - State Farm Agent; Kennewick (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k)

Bonus based on performance

Training & development

Job summary

Scott Smith - State Farm Agent in Kennewick is searching for a full-time Bilingual Customer Service Representative. This role emphasizes creating exceptional customer experiences while answering inquiries and resolving concerns within the agency.

Ideal for candidates fluent in Spanish and English, you will engage directly with clients, process claims, and support policy updates. The role offers growth opportunities for motivated individuals looking to further their careers in insurance.

Qualifications

• Fluency in both Spanish and English is essential.
• Strong communication and interpersonal skills to excel in customer service.
• Ability to detail tasks and manage multiple responsibilities.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Fluent in Spanish and English

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Job description

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• Bonus based on performance
• Training & development

Role Description

Join the #1 agency team in Eastern Washington as a bi-lingual (Spanish/English) full-time Customer Service Representative - State Farm Agent Team Member with Scott Smith - State Farm Agent. You will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Fluent in Spanish and English.
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.