Customer Service Representative - State Farm Agent Team Member

Scott Martin - State Farm Agent; Valparaiso (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Job summary

Scott Martin - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support for an insurance agency. You will handle inquiries, guide customers through policy information, and assist with policy changes while coordinating with the agency team.

The role emphasizes careful record-keeping, attention to detail, and a strong customer-focused approach to help the community and grow the agency.

Qualifications

• Communication and interpersonal skills are essential.
• Detail-oriented and able to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Job description

Benefits

• Competitive salary
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Scott Martin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.