Customer Service Representative - State Farm Agent Team Member

Scott Frindell - State Farm Agent; Mesa (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Scott Frindell - State Farm Agent in Mesa, Arizona is looking for a Customer Service Representative to deliver exceptional support to clients and enhance the agency's growth. In this role, you will assist customers with policy inquiries, changes, and claims while contributing to the success of the agency.

The ideal candidate will possess strong communication skills and attention to detail, with prior customer service experience preferred. This position offers opportunities for internal growth and a supportive team environment.

Qualifications

• Previous customer service experience preferred.
• Intelligent and honest.

Responsibilities

• Answer customer inquiries and provide policy information in person, on the phone and electronically.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Pivoting to other lines of business and asking for referrals.
• Make changes to customers policies.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Scott Frindell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information in person, on the phone and electronically.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Pivoting to other lines of business and asking for referrals.
• Make changes to customers policies.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Intelligent and honest.