Customer Service Representative - State Farm Agent Team Member

Vince Clark - State Farm Agent; Kankakee (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

Vince Clark State Farm in Illinois is seeking a Customer Service Representative to deliver exceptional client experiences and support policyholders with inquiries, policy changes, and claims. The ideal candidate is bilingual in Spanish, detail-oriented, and able to multitask while maintaining accurate records.

Prior customer service experience is preferred, and a property/casualty license must be obtained before start date or already held.

Qualifications

• Strong communication and interpersonal abilities are essential.
• Detail-oriented and able to multitask across multiple customer needs.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

*Seeking Bilingual Spanish Applicants*

As a Customer Service Representative with Vince Clark State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish speaker.
• Property/Casualty license (must obtain before start date)