Customer Service Representative - State Farm Agent Team Member

Tom Pearson - State Farm Agent; Richmond (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Tom Pearson - State Farm Agent in Richmond, Virginia, is looking for a Customer Service Representative to enhance customer experiences and support a successful insurance agency. The ideal candidate will be bilingual in Spanish and possess strong communication skills.

You will handle inquiries, assist with policy updates, and ensure customer satisfaction while taking advantage of internal growth opportunities. Previous experience in customer service is preferred.

Qualifications

• Must be bilingual in Spanish.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Bilingual in Spanish

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Must be bilingual in Spanish

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Tom Pearson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.