Customer Service Representative - State Farm Agent Team Member

Nicole Hutchings - State Farm Agent; Kamas (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

License reimbursement

Flexible schedule

Paid time off

Training & development

Bonus based on performance

Job summary

Nicole Hutchings - State Farm Agent is looking for a Customer Service Representative - State Farm Agent Team Member in Kamas, Utah. This role focuses on creating exceptional customer experiences while addressing inquiries and coordinating with the team.

Ideal candidates possess strong communication skills, attention to detail, and a customer-centric attitude. The agency offers competitive benefits, performance bonuses, and opportunities for career advancement in a supportive and collaborative environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Prior experience in a customer service role is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking abilities

Customer service experience

Job description

Benefits

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

Our agency officially opened its doors in August 2025, and we’ve built a talented team of four professionals who are passionate about helping others while enjoying a positive, collaborative work environment. Before opening the agency, I spent 25 years as a business owner in the bridal industry selling wedding gowns across the country. I was ready for a new chapter, and having been a loyal State Farm customer - I reached out to my own agent, which sparked my journey into agency ownership.

I’ve always loved being deeply connected to my community, and that continues to be a big part of who I am today. I currently serve on Solutions Utah Board in Salt Lake City, where I help advocate for local initiatives and policies that make a difference. I’m fortunate to have a wide network of local business owners, friends, and colleagues, and I love spending my free time practicing yoga and enjoying the outdoors on my recreational vehicles.

We offer a great mix of benefits, including health coverage, license reimbursement, and strong work‑life balance. Team members also have the opportunity to earn up to two monthly bonuses based on performance.

Our agency culture is one of growth, accountability, and teamwork. We have a beautiful office in a supportive community, and we’re looking for driven, motivated individuals who want to be part of something special. Insurance experience and licensing are preferred, but more than anything, we value enthusiasm, integrity, and a strong desire to learn and succeed.

Role description

As a Customer Service Representative - State Farm Agent Team Member with Nicole Hutchings - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.