Customer Service Representative - State Farm Agent Team Member

Bethany Bell - State Farm Agent; Venice (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Bethany Bell - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences, answer inquiries, and assist with policy changes in a welcoming, goal-focused office. You will work with a small team to support local community members and contribute to the agency's growth.

You will coordinate with the team to process claims, maintain accurate records, and support members of the community, with clear paths for internal growth as the agency expands.

Qualifications

• Communication and interpersonal skills are essential.
• Detail-oriented and able to multitask in a busy office.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency on January 1, 2025, and we’re a growing team of three who believe work should feel welcoming, motivating, and rewarding. Our office is intentionally laid back, but goal-focused - everyone knows what they’re working toward and takes pride in their individual contributions. My goal is to create a space that truly feels like home, where you don’t dread coming to work and instead feel supported and motivated each day.

We keep things fun and team-centered with a stocked snack cabinet and meaningful incentives. When we hit our annual goals, the entire team earns a trip and the destination is chosen together, whether that’s Mexico, a cruise, or Disney. I also believe strongly in giving back; when the team is confidently handling sales, I enjoy getting out into the community to volunteer and support local efforts.

If you’re looking for a relaxed but driven environment where goals are clear, teamwork is valued, and effort is celebrated, this could be a great place to grow and enjoy the work you do.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Bethany Bell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.