Customer Service Representative - State Farm Agent Team Member

Nikki Stone - State Farm Agent; City of Schenectady (NY); Presencial; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Descripción de la vacante

Nikki Stone – State Farm Agent is seeking a Customer Service Representative to join a growing agency team. You will deliver exceptional customer experiences, handle inquiries, and assist with policy information and updates, supporting the agency’s continued growth in the community.

The ideal candidate is coachable with strong communication, detail-orientation, and a willingness to learn. This role offers internal growth opportunities, a fast-paced environment, and opportunities to advance within

Formación

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsabilidades

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Conocimientos

Communication

Interpersonal skills

Detail-oriented

Descripción del empleo

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2023 and currently lead a growing team of three. Before becoming an agent, I worked as a team member and previously owned a commercial and residential cleaning business. My entrepreneurial background taught me the importance of hard work, accountability, and building strong relationships with both customers and employees.

Our agency offers PTO, licensing reimbursement, and a hiring bonus. As a growing office, we are committed to investing in people who want to build a successful long-term career and take advantage of the opportunities available within the insurance industry.

Our culture is high-energy, fast-paced, and results-driven. We believe in maintaining a positive attitude, staying active, and continuously improving. Coaching and development are a major part of our success, and we’re looking for people who are willing to learn, take feedback, and put it into action.

I’m looking for someone who is coachable, motivated, and brings a strong work ethic every day. The ideal candidate has a positive attitude, thrives in a competitive environment, and isn't afraid to work hard to achieve their goals. If you're looking for an opportunity where growth, activity, and ambition are rewarded, this could be a great fit for you.

ROLE DESCRIPTION

As a Customer Service Representative – State Farm Agent Team Member with Nikki Stone – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.