Customer Service Representative - State Farm Agent Team Member

Nick Nunley - State Farm Agent; Louisville (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Nick Nunley - State Farm Agent in Louisville, KY, is seeking a Customer Service Representative for their team. This role involves generating exceptional customer experiences, assisting with policy changes, and processing insurance claims.

The ideal candidate will possess strong communication skills and a detail-oriented approach. A supportive office culture and numerous benefits, including licensing reimbursement and a flexible schedule, are highlighted to attract a passionate and dedicated team member.

Qualifications

• Strong communication and interpersonal skills are essential.
• Must be detail-oriented and capable of multitasking.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in December 2024 and is a growing team of three who are focused on building a strong foundation and delivering great service to our customers. I’ve been with State Farm since May 2018, and that experience helped prepare me to open my own agency and create a culture built on hard work, support, and growth.

I attended Western Kentucky University, and outside of the office I enjoy playing pickleball and spending time with my two Golden Retrievers. Creating a positive environment where people enjoy both their work and life outside the office is important to me.

We offer a strong benefits package that includes life and disability insurance, PTO, 14 days of vacation time, annual and quarterly bonuses, and licensing reimbursement. Our team also enjoys coaching opportunities for the Aspirant program, team outings, team‑building events, and lunch‑and‑learn sessions, all with a focus on work‑life balance.

Our office culture is close‑knit, hardworking, and supportive. We’re looking for someone who is passionate about what they do, brings a strong work ethic, and wants to be part of a team that works closely together. If you’re looking for a place where you can grow with a new agency and make a real impact, this could be a great fit for you.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Nick Nunley – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.