Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Jersey City (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Signing bonus

Job summary

Tawanda Jackson - State Farm Agent in Jersey City is looking for a Customer Service Representative to enhance customer experience. In this role, you will answer inquiries, assist with policy updates, and facilitate claims handling.

We offer a dynamic work environment where your skills are valued, and you can pave your career path. This position provides a competitive salary between $45,000 and $65,000 annually along with additional benefits.

Qualifications

• Exceptional communication skills and a friendly demeanor.
• Ability to multitask and manage various customer inquiries efficiently.
• Previous experience in customer service is appreciated.

Responsibilities

• Answer customer inquiries professionally and courteously.
• Assist customers with policy updates and changes.
• Facilitate claims and ensure timely follow-up.

Skills

Natural communicator

Detail-oriented

Customer service experience

Job description

Benefits

• Competitive salary
• Paid time off
• Signing bonus

Are you the go-to person for solving problems and making people’s day better? Do you love connecting with others and delivering top‑note service? If so, we want YOU on our team!

As a Customer Service Representative with Tawanda Jackson - State Farm Agent, you’ll be the friendly voice and helpful hand that keeps our customers happy and informed. Whether answering inquiries, assisting with policy changes, or guiding customers through the claims process, you’ll play a key role in creating exceptional experiences.

This isn’t just a job—it’s a chance to build a career in a supportive, dynamic environment where your skills are valued, and your potential is unlimited. For those with a passion for sales and growth, opportunities to advance are on the horizon!

What You’ll Be Doing

• Answering customer inquiries with professionalism and care.
• Helping customers make policy updates and changes.
• Assisting with claims and providing timely follow-ups.
• Keeping accurate records of interactions to ensure seamless service.

What We’re Looking For

• A natural communicator with great people skills.
• Detail‑oriented and able to multitask like a pro.
• Customer service experience? That’s a plus!

Compensation: $45,000.00 - $65,000.00 per year

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Jersey City, NJ And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.