Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Morris Plains (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency in Morris Plains is seeking a Customer Service Representative to join their team. This role involves answering customer inquiries, assisting with policy changes, processing claims, and maintaining accurate records. Ideal candidates will possess strong communication and interpersonal skills, along with attention to detail. Compensation ranges from $45,000 to $55,000 annually, with benefits including health insurance and opportunities for advancement.

Qualifications

• Preferred previous customer-service experience.
• Ability to handle customer inquiries effectively.
• Strong attention to detail.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented

Multitasking ability

Job description

Customer Service Representative - State Farm Agent Team Member

Join to apply for the Customer Service Representative - State Farm Agent Team Member role at State Farm Agent

About Our Agency
Our agency opened in 2010 and is made up of a dedicated team of five full-time and one part-time team member. I’ve spent my entire 39‑year career in the insurance industry (32 of those years with State Farm), and I still love what I do every day. We are family‑oriented, supportive, and proud of our community involvement.

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description
As a Customer Service Representative – State Farm Agent Team Member with Teri Digrande – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer‑service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Strong communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer‑service experience preferred.

Compensation
$45,000.00 - $55,000.00 per year

Are You Driven & Ambitious?
We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that’s an enjoyable place to work. If you are self‑motivated, possess an entrepreneurial spirit, and have a desire to win and achieve results, please consider joining our team.

Location & Languages

• Morris Plains, NJ
• Additional languages spoken: Spanish

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.