Customer Service Representative - State Farm Agent Team Member

Michael Friel - State Farm Agent; Jenkintown (PA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Licensing support

Training and development

Performance bonus

Job summary

Michael Friel State Farm Agency in Jenkintown, PA is seeking a service-driven Customer Service Representative who enjoys helping people, solving problems, and delivering a high-quality customer experience. This role is service-first, with opportunities to strengthen coverage through thoughtful conversations and in-book sales when appropriate.

You will work in-office, support policy needs, and maintain accurate records while building strong customer relationships.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with strong organizational and multitasking skills.
• Problem-solving mindset with a focus on customer experience.
• Comfortable discussing coverage options and identifying opportunities when appropriate.
• Prior customer service experience preferred.
• Ability to meet licensing requirements outlined above.

Responsibilities

• Answer customer inquiries and provide clear, accurate policy information.
• Assist customers with policy changes, endorsements, billing questions, and account updates.
• Support customers through claims-related questions and follow up as needed.
• Build strong relationships that support retention and long-term customer satisfaction.
• Identify opportunities to strengthen coverage and pivot service conversations into in-book sales.
• Maintain accurate and detailed records of all customer interactions.
• Collaborate with agency team members to deliver a seamless customer experience.
• Ensure compliance with agency standards and regulatory requirements.

Skills

Customer service

Relationship-building

Communication

Detail-oriented

Licensing requirements

Licensing readiness

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time - Jenkintown - PA

• Bonus based on performance
• Opportunity for advancement
• Paid time off

Customer Service Representative – Service Focused with In-Book Sales Opportunity

Michael Friel State Farm Agency
261 Old York Rd, Suite 326
Jenkintown, PA 19046
Full-Time | In-Office

Deliver Exceptional Service. Build Relationships. Support Growth.

Michael Friel State Farm is seeking a service-driven Customer Service Representative who enjoys helping people, solving problems, and delivering a high-quality customer experience. This role is ideal for someone who leads with empathy, values accuracy and follow-through, and can confidently identify opportunities to strengthen coverage through in-book sales when it benefits the customer.

If you take pride in supporting customers while contributing to agency growth, this is a strong opportunity to build a long-term career in the insurance industry.

This position is contingent upon obtaining required insurance licensing.

• Property & Casualty license must be obtained prior to your Day 1 start (full support provided)
• We provide guidance, study support, and resources to help you successfully complete the licensing process

Role Overview

As a Customer Service Representative, you will serve as a key point of contact for customers, supporting policy needs, resolving inquiries, and ensuring a positive customer experience. This role is service-first, while also providing opportunities to contribute to growth by identifying additional coverage needs through thoughtful, needs-based conversations.

Success in this role is measured by customer satisfaction, retention, and contribution to agency growth.

Responsibilities

• Answer customer inquiries and provide clear, accurate policy information
• Assist customers with policy changes, endorsements, billing questions, and account updates
• Support customers through claims-related questions and follow up as needed
• Build strong relationships that support retention and long-term customer satisfaction
• Identify opportunities to strengthen coverage and pivot service conversations into in-book sales
• Maintain accurate and detailed records of all customer interactions
• Collaborate with agency team members to deliver a seamless customer experience
• Ensure compliance with agency standards and regulatory requirements

Qualifications

• Strong customer service and relationship-building skills
• Excellent communication and interpersonal abilities
• Detail-oriented with strong organizational and multitasking skills
• Problem-solving mindset with a focus on customer experience
• Comfortable discussing coverage options and identifying opportunities when appropriate
• Prior customer service experience preferred
• Ability to meet licensing requirements outlined above

What We Offer

• Competitive base salary plus performance incentives
• Full support through the licensing process
• Ongoing training and professional development
• Supportive, collaborative team environment
• Growth opportunities within a high-performing agency

Equal Opportunity Employer

Michael Friel State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

Ready to Build a Career Helping Customers?

If you enjoy helping people, building relationships, and growing through meaningful customer interactions

Compensation: $50,000.00 - $70,000.00 per year

Do you want a career and not just a job?

Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Michael Friel - State Farm Agent!

About Our Agency

• Our office is located in Jenkintown.
• I am a proud graduate of Temple University.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none