Customer Service Representative - State Farm Agent Team Member

Andyvitella; Willow Grove (PA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Flexible schedule

Competitive salary

Job summary

A leading insurance agency in Willow Grove, PA seeks a Customer Service Representative to deliver exceptional customer experiences. The ideal candidate will possess strong communication skills, attention to detail, and be eager to assist customers with their inquiries. This full-time role offers an annual salary between $45,000 and $60,000, with benefits including health insurance and opportunities for advancement. Join a supportive team that values collaboration and personal growth.

Qualifications

• Communication skills are crucial for providing excellent customer service.
• Must be detail-oriented to manage customer inquiries and updates effectively.
• Previous customer service experience is preferred for this role.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Willow Grove, PA

Compensation: $45,000.00 - $60,000.00 per year

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Flexible schedule
• Training & development

About Our Agency

I opened my agency in 2004, and since then we’ve built a team of six that values collaboration, consistency, and genuine care for our customers. Cultivating a positive work environment is important to us, which is why we offer half days leading up to holiday weekends, monthly team lunches at a restaurant of the team’s choosing, and a healthy balance between work and life. Our benefits include a 401k, health insurance, and the support needed to continue growing both personally and professionally. We’re looking for someone who wants to grow with the agency—someone who is hardworking, coachable, upbeat, and ready to contribute to a supportive, long‑term team. If you’re excited about joining a place where your effort truly matters, you’ll feel right at home here.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Andrew Vitella - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.