Customer Service Representative - State Farm Agent Team Member

Chad Carlisle - State Farm Agent; Highlands Ranch (CO); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Growth opportunities

Paid time off

Career-building experience

Job summary

Chad Carlisle State Farm Agent in Parker, CO is seeking a Customer Service Representative to deliver exceptional service, handle insurance inquiries, and coordinate with the team to meet client needs.

The role emphasizes empathy, clear communication, and a proactive approach to problem solving, with opportunities for advancement within the office and a focus on helping customers manage risks and protect their goals.

Qualifications

• Customer-focused approach to inquiries and issues.
• Ability to explain insurance options clearly.
• Proactive in solving customer questions.
• Detail-oriented and accurate in processing requests.

Responsibilities

• Build customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly service for insurance inquiries.
• Educate customers about insurance options using needs-based review.
• Communicate effectively to support agency goals.

Skills

Customer service

Empathy

Communication skills

Problem solving

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

ROLE DESCRIPTION:

As a Customer Service Representative with Chad Carlisle State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation: $45,000.00 - $70,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Parker, CO and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.