Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Iowa City (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Training & development

Job summary

A local insurance agency in Iowa City is seeking a Customer Service Representative to enhance client experiences. The role involves answering inquiries, assisting with policies, and processing claims. Ideal candidates have strong communication skills and must be detail-oriented. Previous experience in customer service is preferred. This full-time position offers a competitive salary and opportunities for internal growth.

Qualifications

• Ability to handle customer inquiries effectively.
• Must be able to obtain insurance licenses.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Overview

Customer Service Representative - State Farm Agent Team Member. Role with Chad Burtch - State Farm Agent focused on generating exceptional client experiences to support the growth of a successful insurance agency. The position emphasizes attention to detail, customer service skills, and a desire to help people by resolving inquiries, coordinating with agency team members, and anticipating community needs.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must be able to obtain insurance licenses.

Compensation

Salary: $50,000.00 - $70,000.00 per year

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Training & development

Role Details

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

About Our Agency

• We have 80 years of combined insurance experience in our office.

Employer Information

State Farm agents are independent contractors who hire their own employees. Employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Insurance

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